Community and Engagement Volunteer Officer - School of English, Drama and Creative Studies - 95587 - Grade 6

Updated: about 1 hour ago
Location: Birmingham, ENGLAND

Community and Engagement Volunteer Officer - School of English, Drama and Creative Studies - 95587 - Grade 6 - (200002P8)



Position Details

School of English, Drama and Creative Studies

Location: The successful candidate will be based at the Library of Birmingham 

Full time starting salary is normally in the range £27,511 to £30,046. With potential progression once in post to £33,797 a year.

Grade 6

Full Time

Fixed Term contract until March 31, 2023

Closing date - January 24, 2021

Job summary
Community involvement is at the heart of the ‘Everything to Everybody’ Project. The Community Engagement & Volunteer Officer is responsible for leading and managing a given programme of engagement activities and audience development with an exciting range of community and heritage partners, schools and education settings, and other relevant groups in Birmingham. They will additionally develop a volunteering programme and manage a team of volunteers, both in-person and remotely, across a wide range of ‘Everything to Everybody’ Project activity. 
The ‘Everything to Everybody’ Project aims to:

  • Unlock the first, oldest and largest Shakespeare collection in any public library in the world
  • Revive and extend its founding principle that culture should be actively owned by everybody
  • Inspire Birmingham people and communities to explore, interrogate and improve the collection now
  • Main duties
    Community Engagement Activities

    • To develop the role and the associated processes required
    • To lead on engagement activities on a day to day basis under the direction of the Project Manager
    • To manage, maintain and develop effective partnerships with around 50 community groups, educational establishments, heritage, cultural and arts organisations, taking proactive measures to support and promote diversity and inclusivity 
    • To act as project lead and main contact point in managing and delivering community-partners’ programme of project-activity, including community co-curated exhibitions, neighbourhood productions, First Folio tour, family days, and so on 
    • To facilitate and deliver workshops for and with community partners and volunteers 
    • To work with the Senior Collections & Engagement Library Assistant and community groups in unlocking the Collections to inform community activity
    • To support community partners in producing material for co-curated exhibitions, events (including the First Folio tour), websites, social media, blogs, learning packages, and other uses as required 
    • To work with the Evaluation Consultant to collate, record, and report on feedback from all engagement activity
    • To support the Senior Collections & Engagement Library Assistant in managing and delivering the Education Programme, linked to the Collections, including delivering workshops and the production of learning resources 
    • To assist in preparation and planning for the 2022 ‘Everything to Everybody’ festival, supporting community participation
    • To assist other project staff with the supervision of students on paid placements at the Library of Birmingham
    • To liaise with project staff, library staff, university staff, volunteers, outside agencies and members of community groups as required
    • To work with the Project Manager to manage a public engagement budget

    Events and exhibitions

    • Responsibility for day to day organisation and delivery of the events programme
    • To organise, coordinate, develop and facilitate project and engagement events and exhibitions, working with the Project Director, Operations Manager, Project Manager, and Senior Collections & Engagement Library Assistant
    • To support community partners to curate exhibitions, working with the Senior Collections & Engagement Library Assistant to facilitate access to the collection 
    • To support the PR & Communications Consultants in the marketing of events to a range of audiences, including community groups, young people, heritage groups and schools 


    • To lead on and develop a volunteering programme, including the production of relevant agreements and information sheets   
    • To lead on and develop a remote volunteering programme, in response to Covid-19 restrictions 
    • To work with the Project Manager to design processes for the recruitment, supervision, induction, and training of volunteers  
    • To manage the volunteering programme, including day-to-day activities of volunteers, coordinating with the Senior Collections & Engagement Library Assistant, Archivist and Digitisation Officer regarding volunteer activities under their remit
    • To manage volunteer related administration including processing volunteer expenses

    Other Project Duties:

    • Occasional procurement of internal/external services as required
    • To attend project team meetings at the Library of Birmingham, and at the University of Birmingham if required 
    • To contribute content to the project’s social media and communications campaign
    • To assist the Project Manager in administering and monitoring the project website 
    • To carry out such other associated duties as may from time to time incidentally arise, develop, or be assigned
    • To undertake any specialist and/or general training as required by the post
    • To ensure the Health and Safety standards are maintained and monitored in all areas of the work 

    Person Specification


    • Experience of developing and delivering a programme of events which encourages community engagement and participation in a large project 
    • Experience of running and managing different types of engagement activities and reporting on outcomes
    • Experience of engaging effectively with a range of audiences, including families  Experience of effective partnership working with organisations, groups and individuals   
    • Experience of managing a volunteer programme across a range of activity 
    • Experience of planning and delivering presentations, training sessions and workshops for community groups, schools and other educational establishments


    • Experience of working with volunteers remotely
    • Experience of working with relevant partners, press and communication departments to promote engagement activity and volunteering opportunities 

    Skills and Abilities


    • Ability to organise tasks, prioritise workloads, and meet required deadlines
    • Understanding of communities with culturally diverse histories and their engagement with learning and culture
    • Confident to make decisions using your own judgement 
    • Ability to operate flexibly 
    • Effective verbal and written communication skills
    • Ability to proactively problem solve and take ownership of role as part of a small team delivering a complex project 
    • Ability to work with a wide range of people including other heritage and learning providers, community representatives, business and professional organisations, academic specialists and consultants
    • Ability to work on your own initiative, and as part of a team
    • Ability to use ICT systems for the purposes of communication, information retrieval, administrative and management tasks
    • Ability to train and motivate volunteers and other project team members 


    • Ability to upload content to webpages, blogs and social media channels 


    • Able and willing to undertake any training deemed appropriate to the post

    Please contact Dr Nicola Gauld, Everything to Everybody Project Manager, ( for an informal discussion about the role. Please note that the University of Birmingham is closed from Monday 21st December 2020 to Monday 4th January 2020 inclusive. Members of our staff will not be responding to e-mail during this period.

    We value diversity at The University of Birmingham and welcome applications from all sections of the community’ 

    Valuing excellence; sustaining investment

    Primary Location
    : GB-GB-Birmingham
    Work Locations
    Arts Building 
    University of Birmingham Edgbaston
     Birmingham B15 2TT
    : Clerical/Administrative
    : English, Drama and Creative Studies
    : Regular
    Job Posting
    : 08.11.2020, 7:00:00 PM
    Grade (for job description): Grade 6
    View or Apply

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