IT Support Technician

Updated: about 1 month ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details

Posting Number PG191573TM
Position Number 18KJM1
Position Type Temporary
Essential Job Duties

This position will serve the Wilson College of Textiles community. It is entry level and does not require relevant work experience, although the candidate should have some familiarity with computers.

- Will provide IT support for staff, faculty, and students in the Wilson College of Textiles, working with professional IT staff
- Opportunity to develop IT, customer service skills and to see how IT underpins scientific research
- Apply analytical skills to solve problems of low to moderate complexity as skills develop
- Create technical documentation for solutions and systems
- Work with diverse technologies, from Linux and Mac to A/V and discipline applications

The IT Support Technician provides first tier desktop computing support to faculty, staff, graduate students and post-docs in the College. This includes providing support for computers in classrooms and labs. This role involves troubleshooting computer-related problems of low to moderate complexity; setting up computers, tablets, printers and other accessories; researching and answering questions related to the use of common applications. It may also involve installing and troubleshooting specialty software applications or connecting computers to equipment. The IT Support Technician works with College and University IT to understand and apply appropriate standards and to route support requests appropriately.

Is Time Limited No
If Yes, Appointment Length

Job City & State Raleigh, NC
Department TCTS

Classification Title Temporary Technical/Paraprofessional
Working Title IT Support Technician

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