Library Associate II, Media-University Libraries

Updated: 2 months ago
Location: Pittsburgh, PENNSYLVANIA

Library Associate II, Media-University Libraries-2016282



Carnegie Mellon University is a private, global research university that stands among the world’s most renowned educational institutions. With groundbreaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU does not envision the future, we invent it. Joining a community that challenges the curious to deliver work that matters, your journey starts here.

Flexibility, excellence, and passion are vital qualities within the University. Inclusion, collaboration and cultural sensitivity are valued proficiencies at CMU. Therefore, we are in search of a team member who is able to successfully interact with diverse partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

We are searching for a Library Associate for Media who is collaborative and motivated in an exciting and results-oriented work environment.


The Library Associate for Media is responsible for running the daily operations of the Audiovisual Collection circulation desk.  Responsibilities include a variety of collection maintenance and circulation desk duties within the collection;

  • Answering directional and reference questions in person and over the phone/online;
  • Hiring, training and supervision of student staff; developing and updating policies and procedures around this and other outstanding format collections such as micro-formats and music scores. In addition, they are responsible for running, maintaining, and teaching users on the accurate use of the equipment within the audiovisual listening and viewing areas; processing materials for course reserves (physical and online); creation of archival copies of music and video recordings; and interpreting and explaining usage policies for film and audio as it relates to US Copyright law.
  • The incumbent will develop print and online learning objects, materials, and documentation for all users as well as for Library staff and faculty. Responsible for staffing the Hunt Library Main Circulation desk on Saturdays (during the academic year).
  • Although this position focuses specifically on responsibilities within the audiovisual collection and other unique formats, staff within the university libraries work as a team to provide a consistent level of service system-wide; sharing the total workload across access services.
  • Scheduled hours for the position are (during the academic year) Tuesday-Saturday, 8:30 am to 5:00 pm.
  • The schedule will be adjusted for holiday and summer hours in response to reduced library hours and staffing needs. Reliability regarding scheduled hours is crucial.

This position is for a 12-month fixed-term appointment.

Core responsibilities will include: 

  • Perform a variety of circulation desk duties, answering directional and reference questions
  • Hire, train, direct and supervise student assistants
  • Attend project team, departmental, divisional, and other meetings as required
  • Staff and run the Audiovisual Circulation Desk
  • Lead all aspects of the circulation of audiovisual collection items (LPs, CDs, DVDs, Blu-Rays, etc.)
  • Manage and maintain materials and equipment contained within the audiovisual collection service point
  • Manage and maintain materials and equipment in unique formats (Micro-formats, musical scores, kits, etc.)
  • Process audiovisual course reserves
  • Maintains current knowledge of US Copyright Law as it applies to film and music interprets and explains usage policies
  • Build and catalogue archival copies of music recordings/video recordings
  • Hire, train, direct and supervise student assistants working within the Audiovisual Circulation
  • Develop print and online learning objects, materials and documentation for all users, internal and external
  • Provide additional coverage at various service points within the library when needed

You will demonstrate:

  • Excellent customer service skills and the ability to work in a team environment
  • Strong interpersonal and organizational skills, ability to interact with a diverse group of people
  • Technology and computer literate; able to use sophisticated databases and software
  • Familiarity with working with audiovisual equipment
  • Experience supervising student/part-time employees
  • Experience working in a library, particularly with outstanding materials and equipment, and with circulation policies and procedures
  • Familiarity with library resource management systems
  • Experience working in a higher education setting

Physical and Mental Requirements:

  • Ability to wait on patrons at a circulation desk as well as prepare and shelve materials such as books, CDS, LPs, music scores, DVDs/Blu-Rays, etc.; must be able to answer telephones, answer questions via chat; ability to bend and stoop; ability to sit or stand for extended periods of time; ability to lift 35 pounds minimum; ability to move heavy book trucks from place to place in the library
  • Ability to resolve patron/library conflicts
  • Ability to remain calm and composed when dealing with difficult individuals
  • Ability to work with sensitive information, maintain confidentiality and use discretion
  • Ability to understand and follow directions
  • Ability to give clear directions to others
  • Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records
  • Ability to work well with others and/or as part of a team
  • Adaptability and willingness to change as the department and organization evolve
  • Ability to meet deadlines; work under pressure and with frequent interruptions.


  • Associate’s degree with three (3) years experience;
  • Bachelor’s degree with one (1) year experience;


  • Background check

More Information:

Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.

A listing of employee benefits is available at:

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
Statement of Assurance:

Job Function
: Business Operations 
Primary Location
: United States-Pennsylvania-Pittsburgh 
Time Type: Full Time 
Minimum Education Level: Associate's Degree 
Preferred Education Level: Bachelor's Degree or equivalent 

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