Manager, Clinical Application - EPIC

Updated: about 2 months ago
Location: State College, PENNSYLVANIA

About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary
The Manager of Department Applications is responsible for City of Hope’s Epic departmental systems’ performance and for optimizing their use across the organization. Partners with operational leaders to ensure needs are met by systems designed to be compliant, available, reliable, secure and integrated with organizational processes.

Key Responsibilities include:

  • Managerial Responsibilities:  
  • Provides leadership, technical direction and oversight to ensure departmental applications and solutions meet immediate and long-term needs and support City of Hope’s mission and strategic vision
  • Partners with Operations to prioritize projects, evaluate progress, and ensure solutions meet the needs of the organization
  • Manages departmental systems Epic application team consisting of 15-30 staff members. Oversees, evaluates and develops skills and performance of team members through assessment, coaching and education opportunities to encourage innovation, growth, and loyalty to the company.
  • Follows sound technical guidelines in:  the development of specifications and code, data base design, program testing and implementation
  • Designs, develops, operates and maintains assigned systems to ensure availability, reliability, performance and integrity and provides effective, professional and timely support in conformance with service level agreements
  • Assists in development of project plans, budgets, and schedules.  Provides input to supervisors on appropriate mix of personnel and required man-hours to perform various project tasks; balances conflicts among scarce resources for competing projects
  • Monitors performance of project delivery to ensure adherence to project tasks and schedules; aggressively monitors project budgets and deadlines; reallocates resources to avoid budget or schedule variances
  • Provides data for and assists in preparation of project reports communicating, succinctly:  
  • 1) project status, 2) critical issues, and 3) potential pitfalls 
  • Continually evaluates methods of undertaking and completing projects more efficiently - with new programming techniques and different technology platforms. Demonstrates creativity and initiative in maximizing the efficient use of resources 
  • Seeks direction from superiors in confirming priorities, resolving resource conflicts and approving budget variances
  • Provides financial metrics, value realization, and other strategic reports for executive leadership, business stakeholders, and IT team
  • Keeps current with the latest innovations, products and technology architectures
  • Applies principles of leadership, human relations and Information Technology (IT) / System Life Cycle concepts in the overall supervision and coordination of Epic team
  • Experience with agile, waterfall, lean and other current technology delivery processes
  • Experience with Epic discovery, documentation of requirements, design, build, testing, training, go-live and post-live and optimization phases
  • Delivers solutions that support operational processes, align to technology roadmaps/plans, are secure and architecturally sound, and meet integration requirements
  • Negotiates with vendors regarding terms, functionality, pricing and support for offered products while monitoring relations with vendors regarding future and on-going project status and problem resolution management
  • Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.  Practices a high level of integrity and honesty in maintaining confidentiality.
  • Performs other related duties as assigned or requested.

The following Pillars in Action are the behaviors that accelerate our impact as we deliver on our Vision and Strategic Priorities:

SPEED.  We move with speed.

  • We execute with a sense of urgency.
  • We learn quickly and adjust course.
  • We take ownership and eliminate bottlenecks and barriers.

FOCUS.  We act with discipline and focus.

  • We own City of Hope’s enterprise priorities. 
  • We deliver measurable results.
  • We explore ideas broadly and commit to ideas selectively.
  • ENTERPRISE.  We behave as one enterprise.
  • We work together and advance transparency.
  • We stand by each other and our decisions.
  • We encourage innovative thinking and embrace responsible risk taking.

CONNECTEDNESS.  We connect and network.

  • We attract and collaborate with diverse talent.
  • We connect and extend our relationships.
  • We welcome and embrace external partners.
  • SPONSORSHIP.  We trust and sponsor.
  • We value and inspire each other.
  • We extend trust. 
  • We sponsor each other’s success.

Basic education, experience and skills required for consideration:

  • Bachelor’s Degree
  • Equivalent experience may substitute
  • 5 years of experience managing technical staff
  • 5 years of experience working with Epic
  • 5 years of experience across multiple healthcare departmental functions

Preferred education experience and skills:

  • Pharmacy operational workflows
  • Experience with Epic Beacon, Epic Research, Epic Ambulatory, Connect, Radiant, Cupid, ASAP, OpTime and Anesthesia is a plus
  • Knowledge of and experience with agencies, standards, practices and regulations related to departmental applications and operations including ACR, AACVPR, ACC, EMTALA, etc.
  • Knowledgeable in risk management as it relates to IT systems and services
  • Experience in the implementation of industry and technology standards and best practices 
  • Expert knowledge of internal and external regulatory agencies, requirements and standards, including HIPAA, PCI, Pharmacy regulations etc. ensuring compliance, confidentiality and security across assigned systems Provides clear, concise, regular communications both orally and written, with executive leadership, team, and project stakeholders at all levels
  • Instills team spirit and a desire to excel among other team members
  • Works with clients (business unit users, other I.S. teams) in a spirit of teamwork, cooperation, and willingness to support projects
  • Brings creative insight to client-user meetings; conveys a sense of competence, confidence, and willingness to serve; conveys a "can do" attitude to all
  • Works well with others to insure mutual commitment to consistent goals, objectives, and priorities
  • Seeks assistance from superiors in working and communicating with difficult employees
  • Uses good judgment in exhibiting professional behavior and communicating tactfully
  • Works effectively on a team and independently
  • Sets example of friendly, helpful attitude; sets and communicates a standard of "A+" for:  team members' skills and performance, project performance and the technical environment
  • Effectively collaborates with peers and leadership to share resources on critical projects; seeks opportunities to help others' projects by sharing and reallocating team members' priorities and assignments
  • Manages a positive, collaborative team environment that encourages support and success
  • Gets to know staff in informal/impromptu settings 
  • Seeks to understand customer needs and exceed customer expectations (internal and external)
  • Demonstrates initiative in identifying performance improvement, cost reduction and efficiency improvement opportunities; manages time, work, and relationships effectively and efficiently
  • Treats others with respect; abides by institutional values; displays a positive and cooperative attitude

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View or Apply

Similar Positions