Training Coordinator II - College of Social Work

Updated: about 22 hours ago
Location: Knoxville, TENNESSEE

Training Coordinator II - College of Social Work - 21000000XV 



Training and Technical Assistance Specialist

UT SWORPS is seeking a Training and Technical Assistance Specialist.  This position would work within UT SWORPS’ Information Technology unit to provide Training and Technical Assistance for grant-funded projects.  Responsibilities include the development of training curricula for custom software and web applications, online and in-person training delivery, provision of technical assistance, and help desk support.

Job Functions/Responsibilities:


  • Evaluate software products and customer needs to create training curricula
  • Create training products tailored to user roles and software product
  • Deliver training at the group and individual level
  • Integrate modern, up-to-date methods of training delivery
  • Collect training evaluation information and refine training curricula
  • Protect data privacy and security

Consultation and software customization

  • Learn multiple software products for simultaneous consultation
  • Provide customization of software product interfaces and user workflows
  • Inform development team of design enhancements for optimal user experience
  • Provide testing and feedback to development team for supported products
  • Provide technical support and user support for software products
  • Maintain project documentation
  • Work with development team to produce effective solutions to technological problems

Technical Assistance

  • Provide technical assistance that dovetails with grant goals
  • Learn, understand, and integrate grant-specific policy into training and technical assistance delivery
  • Provide data privacy and security information through training and technical assistance delivery
  • Help desk monitoring and response





Bachelor's degree or equivalent experience required.

Required level/type of experience:

Bachelor's Degree in Training, Communication or related field or eight years’ experience in training delivery. Strong technical skills and demonstrated ability with web-based communication.

Preferred level/type of experience:

Two years’ experience with online or web-delivered training development.

Preferred knowledge, skills, and abilities:

Web-based and online training delivery methods preferred.


Excellent technical skills. Training curriculum development skills.  Training delivery skills.  Group facilitation skills.  Knowledge of adult education techniques.  Ability to communicate effectively.  Ability to learn, support, and customize multiple new software products simultaneously.  Knowledge of data privacy and security regulations.


  Other Professional 
Primary Location
  Social Work Research & Pub Svc 
Campus/Institute  Knoxville 
Job Posting
  Jun 11, 2021, 7:24:51 PM 

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